SBI General Insurance extends support to those affected by the Odisha train tragedy

Emergency toll-free number (1800 210 3366 / 1800 210 6366), SMS <CLAIM>to 561612, email, or the Claims Intimation Section on


08th, June 2023: SBI General Insurance has taken significant actions to support individuals who have been affected by the accidental collision of passenger trains in the Balasore district of Odisha on 2nd June, 2023.

During these challenging circumstances, SBI General Insurance stands by those who were affected by the tragedy. SBI General's team has put in place a standard operating procedure and formed a task force to handle queries and claims on a priority basis. It keeps an eye on the inbound data and is well-prepared to help customers.


1.       Call the Company’s toll-free number 1800 210 3366 / 1800 210 6366

2.       SMS <CLAIM>to 561612

3.       Send details by email: to         

4.       Visit the claims intimation section on

To avoid any delays in the claim settlement procedure, the Company has adopted a simplified claim process with minimal necessary documentation. Recognizing that those affected have experienced challenges and personal loss because of the train accident tragedy, SBI General will process all death claims based on the declaration/certification by Railway / Government authorities. All claims will be processed on a paperless basis where self-attested documents can be submitted. Having invested in digital readiness and a thorough Business Continuity Plan, SBI General is well-placed to help customers during such situations.  

About SBI General Insurance

SBI General is one of the fastest-growing private general insurance companies, with the strong parentage of SBI. We, at SBI General Insurance, are committed to carry forward the legacy of trust and security; and have the vision to become the most trusted general insurer for a transforming India.

Ever since our establishment in 2009, our growth has been exponential in various aspects. We have expanded our presence from 17 branches in 2011 to over 141 branches pan-India. We have been awarded ‘Insurer of the Year’ in the non-life category at FICCI Insurance Industry Awards, for two consecutive years in 2020 & 2021. In 2022, recognized as the 'Best General Insurance Company of the Year' at the 'Third Emerging Asia Insurance Awards' organized by the 'Indian Chamber of Commerce'.

We have a robust multi-distribution model encompassing Bancassurance, Agency, Broking, Retail Direct Channels and Digital tie-ups. The widespread network of distributors like 22437 plus SBI branches, Agents, other financial alliances, OEMs, and multiple digital partners enable us to extend our reach to the pocketed remote areas of India. We offer a bouquet of products spread across various lines of businesses that cater to customers across all segments like Retail, Corporate, SME and Rural, ensuring accessibility via digital as well as physical modes.

SBI General Insurance reported a 17.6% growth in Gross Written Premium (GWP) in FY 2022-23 and the GWP stood at INR 10,888 crore.



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