Shivalik Mercantile Co-operative Bank combines the best of banking services with UPI functionality to support the underbanked masses of India

Shivalik Mercantile Co-operative Bank combines the best of banking services with Unified Payments Interface (UPI) functionality to support the underbanked masses of India

Shivalik Mercantile Co-operative Bank, the first and largest multi-state co-operative Bank of Uttar Pradesh and the first Urban Cooperative Bank (UCB) to secure a Small Finance Bank (SFB) licence, has become a part of the thriving and very-popular Unified Payments Interface (UPI) community. The Bank goes live today with its UPI facilities on its mobile application, downloadable across all regions of India to support the digital financial inclusion of the underbanked masses.

Being a progressive Indian bank with a strong digital-first approach and a focus on customer welfare, Shivalik Bank aims to offer an unparalleled range of services that places banking at the fingertips of its consumers. With a four lakh customer base, 31 branches, and 4 business correspondent offices spread over states of Uttar Pradesh and Madhya Pradesh, the bank has been leveraging technology and its knowledge to extend its reach into the last mile and offer financial services for the masses and Micro Small Medium Enterprises (MSME). UPI is India’s real-time mobile payments system, developed by the National Payments Corporation of India (NPCI). It connects multiple bank accounts into a single mobile application, allowing immediate money transfer and payments 24/7.

Some of the benefits of UPI-enability to the customers of Shivalik Bank include:

Fund Transfers

UPI will allow peer-to-peer (P2P) transactions in real time, i.e. transfer of funds between the receiver’s bank account and the sender’s bank account or vice-versa. Customers can send money to family and friends in real time, completely hassle-free. 

Bill Payments

Customers will be able to make utility payments via UPI by adding Shivalik Bank’s account in any of the Payment Service Provider (PSP) apps available in the market. Bills for electricity, telephone, insurance, mobile, credit cards and even Equated Monthly Installment (EMI) collection can be paid off by using UPI at any time and place. Some of the major PSP apps are: Google Pay, PhonePe, PayTM, Amazon Pay, PayZapp.

Merchant Transactions

Customers can now make payments to merchants using UPI, on the latter’s e-commerce platforms as well as their retail outlets (by simply scanning a QR Code). Some of the key merchants where UPI is available are: Amazon, Uber, Ola, Swiggy, Zomato, IRCTC, PayPal, MakeMyTrip, and BookMyShow.

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Commenting on the move, Mr. Suveer Kumar Gupta, Managing Director & CEO, Shivalik Bank said, “If the year 2020 has taught us anything, it is that technology and digitization is the  only way to progress. UPI is a continuation in our journey of technology to better serve our customers. Since we began our journey as Shivalik Mercantile Co-Operative Bank, we have always been customer-centric and integrating with UPI emphasizes that we are moving forward, with you.”

The strategic forward step will enable Shivalik Bank’s customers to make immediate money transfers through their mobile devices, 24*7 and on all 365 days with a single click - 2 Factor Authentication, aligned with the regulatory guidelines. Additionally, Shivalik’s association with Financial Software and Systems (FSS) will offer UPI switch services to the bank.

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